wd my passport only shows unlocker not data

Check that both the power cord and network cable are securely plugged in on both ends.Disconnect any USB devices connected to the My Cloud.

If using two routers, ensure the My Cloud and computer are connected to the router closest to the internet connection.Verify the My Cloud is connected to the same router or network as the computer.The WD Network Attached Storage (NAS) device is equipped with an Ethernet interface and should be connected to the same router as the computer being used. Start the service if the Service status: shows Stopped.Select Automatic from the Startup type: drop-down menu.Right-click the service to be edited and select Properties.Function Discovery Resource PublicationĬhange the properties to automatic startup any services not currently running.Please follow the steps listed below this list for instructions on how to make changes if needed. Please refer to How to Enable NetBios Over TCP in WindowsĮnsure the following Windows Services are running and set to Automatic. Please refer to Answer ID 18218 How to Enabled Windows Network DiscoveryĮnsure NetBios over TCP/IP is enabled and set to (default) or On. Temporarily disable any and all computer Firewalls, Malware, Anti-Virus, Internet Security and End Point Protection software that may be installed on the computer and or network that could prevent the discovery of a My Cloud on the network.Įnsure Public and Private Windows Network Discovery is Turned On Type Windows Update in the search bar to access Windows Update in Settings.Windows Network Attached Storage (NAS) Troubleshooting

Wd my passport only shows unlocker not data